Somerset West: Inbound Call Centre Agent posted by Episodic Health (Pty) Ltd

June 13, 2025 Jobs in Somerset West

Somerset West: Inbound Call Centre Agent posted by Episodic Health (Pty) Ltd

Posted on 2025-06-13 00:00:00

Employer	Episodic Health (Pty) Ltd
Category	Call Centre
Location	Western Cape / Somerset West

Job Summary

Job Opportunity: Inbound Call Centre AgentCompany: Episodic Health (Pty) LtdLocation: Paardevlei, Somerset WestIndustry: Medical Insurance SectorAre you passionate about helping people and delivering exceptional service? Episodic Health, a dynamic player in the medical insurance sector, is seeking dedicated and client-oriented Call Centre Agents to join our growing team in Paardevlei, Somerset West.About the Role:As a Call Centre Agent, you will be the first point of contact for our valued clients. You will be responsible for providing outstanding customer service, addressing inquiries, and offering solutions related to our medical insurance products and services. This role requires a compassionate individual who is eager to make a positive impact.Key Responsibilities:~ Professionally handle inbound calls from clients.~ Provide accurate information and assistance regarding medical insurance policies, benefits, and claims.~ Effectively resolve client queries and concerns with empathy and efficiency.~ Maintain detailed and accurate records of client interactions.~ Collaborate with team members to ensure a consistently high level of service. We’re Looking For Someone Who Is:~ Client-Oriented: You genuinely care about client satisfaction and go the extra mile.~ An Excellent Communicator: You possess strong verbal and written communication skills.~ Passionate and Empathetic: You have a real desire to help people and understand their needs.~ Tech-Savvy: You are proficient in using computers and are highly skilled in the Microsoft Office Suite (Word, Excel, Outlook, etc.).~ A Problem Solver: You are resourceful and can think creatively to find solutions for clients.~ Adaptable and Open-Minded: You embrace change and are eager to learn and grow.Why Join Episodic Health?~ Be part of a supportive and growing organization.~ Opportunities for professional development and career advancement.~ Make a meaningful difference in the lives of our clients.~ Work in a dynamic environment that encourages innovative thinking.~ If you are ready to grow with our organization, are adaptable, and possess an open mind to think outside the box to help our clients, then we are looking forward to receiving your application.To Apply:Please submit your CV and a brief cover letter outlining your suitability for the role to: *****@*****.co.za Deadline:13 June 2025Episodic Health (Pty) Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Somerset West: Inbound Call Centre Agent posted by Episodic Health (Pty) Ltd

Somerset West: Inbound Call Centre Agent posted by Episodic Health (Pty) Ltd

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Somerset West: Inbound Call Centre Agent posted by Episodic Health (Pty) Ltd

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