Durban: Customer Support Agent posted by FOUR POINT 0
Posted on 2025-07-16 00:00:00
| Employer | FOUR POINT 0 |
|---|---|
| Category | Client Services/Sales Support |
| Location | Kwazulu-Natal / Durban |
Job Summary
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication platforms.
- Identify customer needs, clarify information, and provide solutions or alternatives to ensure customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Troubleshoot customer issues, offering step-by-step solutions or escalating complex problems to relevant departments.
- Follow up on customer interactions to ensure issues are fully resolved.
- Document all customer interactions, issues, and resolutions in the company’s CRM system.
- Stay updated on product information, policies, and processes to provide accurate assistance.
- Communicate any significant product or service changes to customers.
- Collaborate with other team members and departments to improve the overall customer experience.
- Share insights and feedback with the Customer Support Manager to help refine support processes and policies.
- Suggest improvements based on customer feedback and trends.
Essential Requirements:
- A minimum of National Senior Certificate NQF 4 or equivalent.
- 2-3 years of experience in a customer support or related role.
- Proficiency in using CRM systems and other customer support software.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to handle stressful situations and a fast paced environment.
- Good organizational skills and attention to detail.
- Customer-focused with a commitment to providing exceptional service.
- Proficiency in English.
Beneficial Requirements:
- Experience in Industrial Automation products.
- An electrical or mechatronics qualification.
- Experience with advanced troubleshooting and technical support.
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