Johannesburg: Telesas Consultant (Germiston) posted by Datafin
Posted on 2025-07-15 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other Sales/Marketing |
| Location | Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng – South Africa
- Manage a fixed customer portfolio, ensuring each client is contacted at least once per month as part of a structured call cycle.
- Follow the regional sales plan and call objectives, ensuring alignment with campaign goals and category-specific focus areas.
- Grow basket value through cross-selling and activation of additional product categories within existing accounts.
- Proactively participate in supplier activations, introducing clients to new products, seasonal promotions, and campaigns.
- Complete outbound calls daily to meet activity and performance targets, contributing to individual and team KPIs.
- Process customer orders accurately and efficiently, ensuring stock availability or offering alternatives when necessary.
- Handle customer queries professionally, resolve complaints, and manage backorder communications transparently.
- Follow up on quotes to close sales and increase conversion rates.
- Maintain accurate client records, including call outcomes, preferences, and pricing agreements.
- Reactivate dormant or underperforming accounts within the portfolio.
- Assist with credit note requests and ensure compliance with internal procedures.
- Familiarity with pricing structures, including contract pricing, buyouts, and mark-up calculations.
- Working knowledge of ERP systems, preferably AXAPTA.
- Comfortable using Microsoft Office and CRM tools for tracking and planning.
- Minimum 23 years of telesales or internal sales experience with a proven track record of achieving sales targets.
- Experience managing a customer portfolio is highly beneficial.
- Matric (Grade 12) is essential.
- Excellent communication and relationship-building skills.
- Strong sales ability with a focus on value growth and account retention.
- High attention to detail and accuracy in capturing customer requirements.
- Self-motivated and organised, with the ability to work independently and meet deadlines.
- Professional telephone etiquette and objection-handling capabilities.
- Customer-focused with a problem-solving mindset.
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