Responsibilities:

Customer Relationship Management

• Build and maintain strong relationships with clients in both government and private sectors.
• Serve as the primary point of contact for client inquiries and escalations.
• Regularly meet with clients to understand their business needs and propose suitable solutions from Diopoint’s portfolio.

Sales and Business Development

• Drive sales growth by identifying and closing new business opportunities.
• Develop and execute account strategies to meet sales targets.
• Promote all Diopoint services, including Data Protection, Servers, Storage, HCI, Cloud, Backup, Microsoft Services, and Support Services.
• Collaborate with technical teams to develop and deliver tailored proposals and solutions.

Account Growth and Retention

• Expand service offerings within existing accounts by identifying upsell and cross-sell opportunities.
• Ensure high levels of customer satisfaction to secure long-term partnerships.
• Conduct regular reviews with clients to measure satisfaction and identify additional needs.

Market and Sector Focus

• Develop a deep understanding of the government and private sector landscapes.
• Stay informed about industry trends, government procurement processes, and private sector opportunities.
• Tailor sales strategies to align with the unique requirements of each sector.

Reporting and Analytics

• Track and report on sales performance, pipeline status, and account growth metrics.
• Maintain accurate and up-to-date records in CRM systems.
• Provide regular updates to the Sales Manager on account activities and market insights.

Collaboration and Teamwork

• Work closely with technical and operational teams to ensure seamless service delivery.
• Participate in cross-functional meetings to align sales and delivery objectives.
• Support marketing initiatives to increase brand awareness and demand generation.

Minimum Requirements:

• Bachelors Degree in Business Administration, Marketing, Information Technology, or a related field.
• 8 – 10 years IT Technical Sales experience, with emphasis on ICT Client Services (End user devices, Boardroom equipment, end user resources etc).
• 6 8 years Extensive Account Management and Sales Experience in the Public Sector within the ICT industry.
• Business development experience.
• Proven track record of success in managing government and private sector accounts.
• Strong understanding of IT infrastructure and services, including Data Protection, Servers, Storage, HCI, Cloud, and Microsoft solutions.
• Self-starter with highly developed interpersonal skills, decisive, and result-oriented.
• Excellent written, verbal, and presentation skills.
• Fluency in English.
• Exceptional analytical skills for analysing and determining client requirements.
• Ability to work well under pressure and commit to deadlines.
• Excellent people skills and intuitive understanding of customers business needs.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• The ability to work independently and within a team.
• Basic accounting and/or technical knowledge.
• Excellent Understanding of Government supply chain processes and tender / bid process.
• Must understand, appreciate, and follow company processes.
• ICT knowledge Client Services specific.
• Business acumen, compliance, and organising skills.
• Strong sales and negotiation skills.
• Excellent relationship-building and communication abilities.
• In-depth knowledge of IT products and services, particularly Diopoints offerings.
• Ability to identify customer needs and align solutions effectively.
• Proficiency in CRM tools and sales analytics.

• Desired Requirements

• Certification in sales or account management (e.g., Sales Management, Key Account Management).

Benefits:

• Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

You can also connect with Daniel on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days