Stellenbosch: USA Customer Experience Expert posted by Merand Corbett & Associates
Posted on 2025-07-27 00:00:00
| Employer | Merand Corbett & Associates |
|---|---|
| Category | IT Sales |
| Location | Western Cape / Stellenbosch |
Job Summary
Claims Management:
- Oversee the entire claims process, from initial lodgments to settlement, ensuring compliance with policy guidelines and USA industry regulations.
- Assess and validate claims accurately, while identifying and preventing potential fraudulent claims with the support of their tools and training.
Sales & Retention:
- Engage with customers to understand their insurance needs, follow up on quotes, and drive sales.
- Proactively work on policy retention by addressing customer concerns and reviewing existing policies.
Customer Support:
- Provide friendly, professional support via calls, emails, and live chat, ensuring clear communication and guidance.
- Resolve customer disputes or complaints promptly and effectively.
Team Collaboration & Admin:
- Work closely with the team to achieve sales, claims, and service targets.
- Ensure all customer interactions are logged and tasks completed within service level agreements (SLAs).
- Identify recovery opportunities and support the Third-Party Recovery team with relevant information.
- Stay informed about industry trends, competitor offerings, and USA regulatory updates.
Qualifications & Skills:
Experience: 2–3 years in customer service or claims handling, with a strong track record of meeting targets (references required).
Education: A school certificate is essential; a 3-year degree is preferred for its focus on critical thinking and problem-solving.
Bicycle Knowledge: Solid understanding of bicycles, components, brands, and repair assessments.
Insurance Familiarity: Basic knowledge of insurance products is a plus (training will be provided).
Soft Skills: Strong communication, empathy, and problem-solving abilities.
Growth Mindset: Ambition to learn, grow, and contribute to a thriving global business.
Location & Transport: Must have own transport and preferably reside in Stellenbosch or nearby areas.
Remuneration and Working Hours:
Working Hours:
- Full-time office based position with working hours of 5 pm–2 am (adjusted for daylight savings in March and November).
Remuneration & Perks:
- Competitive monthly base salary up to R23,000 CTC, plus R2,000 night shift allowance.
- Generous leave entitlement (21 days, plus an additional Birthday Leave day).
- Disability income benefit.
- Training opportunities and pathways for career progression within our global organisation.
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