Role: Senior Adjudicator Location: Pretoria Job Purpose To oversee the resolution of complaints lodged with the company against financial services providers. This role requires operating within a target-driven environment to ensure complaints are resolved in a manner that is procedurally fair, informal, economical, and expeditious manner. Requirements: Matric certificate. Minimum qualification should be an LLB or BCom Degree or a relevant NQF Level 7 FSCA-approved degree. A Certified Financial Planning (CFP) Qualification. Minimum of 5 years’ experience within the financial services industry, of which at least three must have been in a managerial capacity. A thorough understanding and appreciation of the legal environment in which the Office operates, including a thorough understanding of the FAIS Act, 37 of 2002 and its subordinate legislation. Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation. An understanding of financial services legislation – FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act Strong Background in Short and Long-Term Insurance, Financial Planning, and Dispute Resolution. Market Conduct, and FAIS Regulatory Compliance. Understanding of general and technical financial product knowledge. Knowledge of the Microsoft CRM Programme or similar. Exceptional Drafting, Communication and Interpersonal Skills Strong Time Management and Planning Skills Key Performance Areas: Ensure complaints allocated to the relevant Junior Adjudicators and Adjudicators are considered and disposed of in a procedurally fair, informal, economical, and expeditious manner. Manage the performance of staff. Collect, interpret statistics, and provide reports as and when required. Identify trends in complaints received. Mediate/conciliate in complex matters and, where necessary, provide guidance to the Case Management team. Lead investigations into complex cases and, where necessary, provide guidance to the Case Management Team. Research various areas of the law applicable and provide sound legal advice. Undertake all job training, mentorship, and support to ensure that the staff are fully knowledgeable about complaint resolution, financial services, and associated business processes. Coach, support, and guide the team pertaining to all aspects of daily operations within the Case Management environment. Attend internal and external meetings, prepare presentations, and interact with the media on behalf of the company. Various other duties as may be determined by the Manager: Dispute Resolution .