Duties:
 
Manage overall guest service experience, ensuring that high standards are maintained
Provide full-service functionality to guests; ensuring you are present for all mealtimes
Be accountable for all service-related stock consumption and stock takes, including service-related items such as cutlery & crockery
Interact with guests and ensure you collect all personal preferences and relevant information, using this to tailor make their experience.
Provide feedback to relevant management on any issues noticed by yourself or the guests
Well spoken & presented
Good guest interaction
 
Requirements:
 
Grade 12
A formal butler qualification will be an advantage
At least 2 years previous Butler experience in a 4 / 5* environment
Knowledge of the highest level of F&B customer service in a luxury environment.
Sound wine, cocktail, food knowledge preferred
Sound knowledge when it comes to dietary requirements/preferences
Must be able to work in a fast paced environment and have a passion for working with people.