Requirements: Minimum: Matric. * Prior experience in tele sales or internal sales is essential. * Debt counselling knowledge is an advantage. * Excellent spoken communication with a natural ability to influence and persuade. * Clear and professional written communication; native English fluency is essential. * Skilled in active listening and quickly establishing rapport with others. * Strong focus on customer needs, paired with a solution-driven mindset. * Well-organized and reliable with strong follow-through. * Comfortable using basic computer programs, including MS Office and CRM systems. * Goal-driven and able to thrive in a dynamic, fast-paced setting Key Responsibilities: * Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.). * Understand customer needs and provide suitable information on products or services. * Qualify leads and update CRM with accurate customer details and call outcomes. * Persuade and guide prospects towards conversions (sales, appointments, or sign-ups). * Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules. * Handle sales queries, objections, and escalate complex cases to Management. * Ensure compliance with company policies and always maintain professionalism. * Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance