Key Performance Areas
– Planning & Reporting
– Team Supervision
– Sales
– Customer Support
– Customer Experience
– Continuous Improvement
– Quality & Compliance

Minimum education (essential):
– Matric

Minimum education (desirable):
– Relevant Management or Contact Centre Certifications

Minimum applicable experience (years):
– 3+ years in Call Centre Management / Supervision

Required nature of experience:
– Team management / supervision
– Enforcing OP’s and Company Policies 
– B2C / DTC sales
– Customer relations
– Telephonic sales 
– E-commerce platforms
– Technical support
– Sales and reporting  
– Working within a digital environment
– Working across different time zones with different countries

Skills and Knowledge (essential):
– CRM system experience (i.e. Salesforce)
– E-commerce platforms (Big commerce, Shopify)
– Excellent English skills with neutral tonality
– Conversion rates and sales funnels 
– Conflict management 
– Monitoring and measuring of performance metrics 
– Google Suite
– Performance and probation management
– Relevant Labour legislation

Please call us on (***)***-****

NB: Should you not hear from us within 6 weeks, please consider your application unsuccessful.