MINIMUM REQUIREMENTS An appropriate three-year tertiary qualification/degree/national diploma (at least 360 credits) (Finance related) with 18 months proven experience in accounting/financial management of which at least 6 months should be in Tracing, Debtors or debt collection OR A Senior Certificate/Grade 12 coupled with three years appropriate proven experience in accounting/financial management field of which 6 months should be in Tracing, Debtors or debt collection. Computer literacy that would include a good working knowledge of Microsoft Office products, especially Microsoft Excel and Word. Geographical knowledge of the area applying for is essential Proficiency in English is a requirement and the ability to speak any of the other official languages in the province (applying for). The applications of individuals currently residing in the geographical area (town/city) Province applying for, may receive preference (note that proof of residence may be requested when shortlisted) RESPONSIBILITIES Trace beneficiaries: Find contact details on ITC and other platforms to identify candidates for unclaimed benefits Contact potential candidates, confirming their personal particulars, to validate their status as beneficiaries Rectify errors by updating the system with the correct information provided by the clients. Send unclaimed benefit cases successfully traced to Pretoria Head Office for re-issue. Prepare cases for processing: Provide administrative support by collecting the documentation required to process cases not traced to unclaimed benefits. Check the system against documentation provided in order to avoid issues with processing. Send death benefit form to client in accordance with benefit to which they are entitled. Capture accurate information into database with respect to beneficiaries eligible for re-issues based on documentation provided. Verify cases: Perform data integrity checks, following standard processes. Generate weekly and monthly unclaimed benefit reports, reflecting the status of cases for the attention of the Assistant Manager and the Outbound Call Centre Agent.