• At least 4 to 5 years Capacity Management experience (Essential)
• Proven record of accomplishment of at least 5 years’ experience in the IT industry
• Previous experience in Capacity Planning and Reporting solutions is crucial
• Being able to translate business needs into technology solutions
• Proven ability to understand the dynamics of technology
• Experience in Mainframe and Open Systems

FORMAL EDUCATION:

• Diploma/Degree in Information Technology or related field
• An M+3 Qualification would be an advantage
• ITIL Foundation Qualification an advantage

RESPONSIBILITIES

• Ensures that appropriate levels of monitoring of resource capacity and system performance are executed, and that the information recorded in a CBD is kept up-to-date and used by all parts of the Capacity Management process.
• Provides regular management reports, which include current usage of resources, trends and forecasts.
• Contributes to reports on performance against targets contained in SLA’s.
• Maintains a knowledge of future demand for IT resources and associated SLAs (Service Level Agreements) and predicts the effects of demand on performance service levels.
• Determines when system resources should be tuned and makes recommendations to IT management on the design and use of system resources to optimize their use.
• Provides resolution recommendations to performance-related Incidents and Problems
• Ensures that there is sufficient capacity to meet service level targets.
• Provides capacity requirements for new or modified IT services.
• Maintains an overall understanding of current service capacity and trends.
• Produces and maintains a Capacity Plan
• Assesses the capacity impact of new change requests, Problems and Incidents.
• Participates on the Change Advisory Board as needed
• Is responsible for monitoring IT capacity levels, comparing actual levels against targets, and addressing shortfalls.
• Ensures that appropriate levels of monitoring of resource capacity and system performance are executed, and that the information recorded in a CBD is kept up-to-date and used by all parts of the Capacity Management process.
• Provides regular management reports, which include current usage of resources, trends and forecasts.
• Contributes to reports on performance against targets contained in SLA’s.
• Maintains a knowledge of future demand for IT resources and associated SLAs and predicts the effects of demand on performance service levels.
• Determines when system resources should be tuned and makes recommendations to IT management on the design and use of system resources to optimize their use.

SKILLS AND COMPETENCIES

• Problem Solving skills.
• Professional reporting skills
• Communication skills: ability to express clearly, articulate and encourage open communication.
• Effective interpersonal presentation and interpersonal skills
• Customer relations skills: keep closer to the customer to build relationship.
• Collaboration skills: build closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of business.
• Understand different forecasting techniques and the appropriate application for different scenarios.
• Ability to communicate technical issues clearly and broadly

PERSONAL ATTRIBUTES

• Team player
• Customer focus, i.e. directing energy towards satisfying customer needs.
• Pro-active orientation, i.e. to be innovative and creative in identifying problems, issues and opportunities and to take appropriate action.
• Professional, i.e. reaching such work standards that your behaviour reflects the principles, practices, skills, character, methods and code of conduct expected.
• Understand the impact of own behaviour on the perceptions, attitudes and behaviour of others.