<p>As the Food & Beverage Manager, you will lead the full spectrum of F&B operations across multiple venues, including banqueting and conferencing. Your role will be pivotal in driving innovation, upholding exceptional service standards, and steering the department as a high-performing business unit. This includes overseeing staff performance, enhancing guest satisfaction, and ensuring financial targets are met through effective budgeting and cost control</p><p>A key component of the Food & Beverage Manager role is the ability to blend operational excellence with strategic thinking. Success in this position demands strong leadership, a flair for marketing, and a deep understanding of hospitality dynamics. Its a rewarding challenge for those passionate about the food service industry and driven to create memorable guest experiences while leading high-performing teams.</p><p>Key Responsibilities</p><p><strong>Operational Oversight:</strong><br> Supervise all food and beverage service operations, ensuring adherence to established policies and procedures<br> Monitor food presentation and handling to maintain quality and hygiene standards<br> Oversee inventory management, including ordering supplies and checking the quality of deliveries<br> Arrange maintenance and repair of equipment and coordinate external service providers<br> Ensure accurate daily financial reconciliation, including balancing receipts and securing the facility<br> Assist in planning and executing regular and special event menus<br> Collaborate with management and suppliers to support promotional activities<br> Take ownership of tasks and provide detailed updates to senior management</p><p><strong>Team Leadership & Development:</strong><br> Lead and motivate the F&B team, fostering a positive and respectful work environment<br> Conduct regular staff meetings to communicate policies and gather feedback<br> Provide ongoing coaching, feedback, and performance evaluations<br> Promote cross-training to build team capability and flexibility<br> Set and uphold high standards for team behavior and service delivery</p><p><strong>Financial & Administrative Management:<br></strong> Maintain employee records, prepare payroll, and oversee budget compliance<br> Track operating costs and identify opportunities for cost control<br> Forecast staffing and operational needs to align with business demands<br> Utilize software systems for inventory, scheduling, payroll, and reporting</p><p><strong>Guest Experience & Service Excellence:<br></strong> Handle guest complaints professionally and resolve issues promptly<br> Encourage guest-centric service and coach staff to exceed expectations<br> Respond to guest feedback and implement improvements<br> Ensure product quality and service consistency, especially during new product roll-outs<br> Demonstrate enthusiasm and flexibility in managing guest interactions and operational challenges</p><p><strong>Minimum Experience & Requirements</strong></p><ul><li><p>35 years experience managing a fully operational Food & Beverage department in a 4- or 5-star hotel or lodge</p></li><li><p>Matric certificate (Tertiary hospitality qualification advantageous)</p></li><li><p>Advanced knowledge of cost of sales, profit margins, and stock control</p></li><li><p>Banqueting & conferencing experience across multiple venues</p></li><li><p>Strong financial understanding and ability to manage departmental budgets</p></li><li><p>Excellent command of English (spoken and written)</p></li><li><p>Computer literacy in MS Office (Word, Excel, Outlook)</p></li><li><p>Proficiency in POS, Stock & PMS systems APEX/NEBULA & PlusPoint beneficial</p></li><li><p>Valid RSA ID and Drivers Licence with own reliable vehicle</p></li><li><p>Exceptional attention to detail, time management, and organizational skills</p></li><li><p>Guest-centric mindset with a passion for hospitality and service excellence</p></li><li><p>Strong interpersonal and communication skills</p></li><li><p>Proven ability to lead, train, and motivate staff</p></li><li><p>Willingness to work shifts and reside in a remote location</p></li><li><p>Ethical, reliable, and confidentiality-driven with a hands-on approach</p></li><li><p>Track record of innovation and creativity in driving F&B experiences</p></li></ul><p> </p>