South Africa: Experience Host posted by President Hotels

We are seeking a warm, engaging, and guest-focused Experience Host with proven hotel guest relations experience. The ideal candidate will be passionate about hospitality, skilled at creating personalised guest experiences, and confident in handling guest interactions with professionalism and care.

Experience & Requirements

• Minimum 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel environment

• Diploma or certificate in Hospitality Management advantageous

• Strong knowledge of guest service, VIP hosting, and complaint handling

• Excellent interpersonal and communication skills with a guest-centric approach

• Proficiency in Opera PMS and Microsoft Office

• Ability to anticipate guest needs and provide personalised recommendations

• Well-presented, professional, and confident in interacting with high-profile guests

• Strong organisational and problem-solving skills

• Ability to work flexible hours, including evenings, weekends, and public holidays

• South African citizen with a valid ID

Duties & Responsibilities

• Act as the main point of contact for guests, ensuring a seamless and personalised arrival-to-departure experience

• Anticipate guest needs and provide personalised assistance, recommendations, and solutions

• Handle guest queries, feedback, and complaints with professionalism, ensuring service recovery where necessary

• Coordinate special requests, celebrations, and VIP arrangements in collaboration with other departments

• Maintain excellent knowledge of Cape Town attractions, dining, and cultural experiences to enrich guest stays

• Work closely with Front Office, Concierge, and F&B teams to deliver exceptional service across all touchpoints

• Maintain accurate guest profiles and preferences to enhance repeat guest experiences

• Uphold hotel standards, brand values, and service excellence in every guest interaction

Important Application Notes

• Must hold a valid South African ID

• Only candidates with relevant hotel guest relations experience will be shortlisted

• Ensure your CV is 100% updated

• All applicants will attend a virtual introduction interview

About the Hotel

The President Hotel is on a journey to be recognised as a true luxury destination.
Our purpose: to create and inspire memorable experiences.
Our vision: to become Cape Town’s most loved hotel.

Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, the hotel offers 349 stylish rooms, suites, and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, and state-of-the-art conference and event venues. The property provides an iconic working environment where excellence meets opportunity.

Application Process

Closing date: 16 October 2025
Online Applications

PLEASE NOTE

We are committed to our Employment Equity Plan in all appointments. Once the advert has closed, we’ll carefully review all applications and be in touch with shortlisted candidates. If you don’t hear from us within two weeks of the closing date, please know that your application was not successful this time – but we truly appreciate your interest in joining our team.