Pretoria: Administrator and Support

REQUIREMENTS Minimum education (essential): Higher Certificate or Diploma (NQF 6) Minimum education (desirable): Tertiary qualification such as a Degree (Advantageous) Minimum applicable experience (years): 3-4 years Required nature of experience: General administration and support Database management and maintenance Customer/representative support and query resolution Reporting and data analysis Skills and Knowledge (essential): Intermediate computer proficiency (MS Office& MS Excel) Sage Accounting (desirable) Strong communication skills (written and verbal) Organisational and time management skills Attention to detail and accuracy Other: Professional, diligent, and reliable Ability to multitask and meet deadlines KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES Administrative Tasks Update, manage, and maintain company databases (e.g., pharmacy/product information, automated invoicing). Test systems and log any issues to the internal team for resolution. System Management/Support Respond to customer/representative queries within 48 hours via phone and/or email. Assist customers with feature usage and provide guidance as needed. Analyse and report on system challenges through scenario testing or user impersonation. Report technical issues to service providers and/or management. Share feature requests and workarounds with the team. Follow up with customers/representatives to ensure issues are resolved. Manage, create, and support system users/customers (e.g., automated invoicing) Reporting Prepare intermediate-level reports, including: Deals factoring (SEP, MAPL & Total Deals) TLC, MAPL & IPL data fees Forecast sheets SEP & ad hoc deal calculations Pharma fees calculations