Stellenbosch: Service Advisor posted by Merand Corbett & Associates

• Welcome customers professionally and identify their service requirements.
• Provide accurate cost and time estimates for repair and maintenance services.
• Explain technical details clearly to customers in easy-to-understand terms.
• Maintain ongoing communication on vehicle status, timing, and costs.
• Follow up after service completion to ensure customer satisfaction.

Service Scheduling & Coordination

• Schedule and manage service appointments to optimize workshop capacity.
• Coordinate with technicians to ensure timely completion of services.
• Confirm that all required parts and materials are available prior to appointments.

Documentation & Record-Keeping

• Create detailed service orders capturing customer concerns and vehicle information.
• Maintain accurate service histories and warranty records.
• Manage invoicing and payment processing efficiently and accurately.

Quality Control & Customer Satisfaction

• Ensure service work meets Jaguar Land Rover quality standards.
• Strive to exceed customer expectations through outstanding service delivery.
• Handle and resolve customer concerns professionally, escalating where necessary.

Product & Service Knowledge

• Stay updated on new models, features, services, and promotions.
• Promote dealership products and service offerings to customers where relevant.

Team Collaboration & Reporting

• Collaborate effectively with service, parts, and sales teams.
• Report regularly on service performance, customer satisfaction, and department efficiency.

 
Minimum Requirements

• Minimum 2 years’ experience in a service or sales-oriented role (dealership experience advantageous)
• Computer literate (MS Office Suite)
• Valid driver’s license and own transport
• A technical qualification will be advantageous

 
Key Competencies

• Strong communication and interpersonal skills
• Customer service excellence
• Problem-solving and analytical thinking
• Motivation and goal orientation
• Self-management and resilience

 
If you are passionate about people, cars, and premium service experiences — this is your opportunity to join a respected luxury automotive brand and make your mark in a customer-facing role.

            ***ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED***