Johannesburg: Operator posted by iOCO Digital Pty Lty

We are looking for a dedicated and detail-oriented Operator with strong teamwork, problem-solving, and customer service skills. The ideal candidate will be responsible for monitoring network and mainframe environments, executing daily and month-end batch processing, and ensuring system stability through effective troubleshooting and reporting. This role requires flexibility, urgency awareness, and clear communication in fast-paced environments. Proficiency in JCL, mainframe commands, CA Workload Automation ESP, and adherence to operational standards is essential. The candidate will play a key role in maintaining connectivity, supporting banking transactions, and ensuring smooth production operations.

What you’ll do:

• Teamwork, flexibility, understanding urgency and priorities, and quick problem-solving skills are essential.
• Excellent customer interaction
• Monitoring of all environments (networks, mainframe, servers etc.) connectivity
• Execute daily batch processing for banking clients
• Execute month-end batch processing for banking clients
• Diagnose and correct equipment malfunctions
  Perform daily backups as per operational procedures
• Shift handover and effective communication with regards the production and development systems
• Continuous updates of daily reports
• Effectively execute requests from users
• Good understanding of operating standards and procedures
• Tapes and tape library management
• Monitoring of transactions of the banks on ATMs and POS
• Organise and schedule production work
• Organise and schedule production work
• Understanding of JCL and mainframe commands
• Understanding CA Workload Automation ESP (scheduling product)
• Understanding of operation standards in the mainframe environment
• Troubleshoot problems arising from system errors and if needed escalate
• Effectively collaborate with the team to achieve common goals
• Identify and resolve issues effectively.
• Responsible for monitoring all connectivity environments, as well as continuous updates of all daily reports
• To perform after hours and weekend help desk functions

Your Expertise:

• English – Can converse and has the necessary email skills
• Excellent Customer Interaction with clear, concise, and effective communication skills
• Previous experience in Data Centre advantageous
• Previous financial services experience advantageous
• Communication skills
• Problem solving techniques
• Ability to work as a team
• Ability to work under pressure, cope with stress

Qualifications:

• Matric
• National Senior Certificate/ Matric/ N3/ Grade 12
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Other information applicable to the opportunity:

• Permanent position
• Location: Midrand
• Physical Demands: Sitting, walking, bending, and lifting
• Travel: Must have a vehicle and a valid drivers license.