Job Description
Duties & Responsibilities Include but not limited to:
- Assist the Restaurant Manager in overseeing daily floor operations.
- Supervise and lead front-of-house staff, maintaining high standards of service.
- Manage staff training, scheduling, and performance monitoring.
- Address guest queries, complaints, and special requests with professionalism.
- Support stock control, ordering, and supplier coordination.
- Oversee point-of-sale systems, cash-ups, and financial procedures.
- Ensure compliance with health, safety, and hygiene standards.
- Collaborate closely with the kitchen and bar to deliver seamless service.
- Act as the Manager on Duty when required.
Requirements:
- Previous experience in a supervisory or assistant manager role within a busy restaurant.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Ability to remain calm and professional under pressure.
- Sound knowledge of restaurant financials, stock management, and POS systems.
- A passion for hospitality and commitment to service excellence.
- Flexibility to work evenings, weekends, and public holidays.
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