Touws River: Receptionist & Reservationist

Duties: Receive telephone calls & emails from guests Make bookings on the system. Be readily available to deal with all guest queries and complaints. Act as host during Duty Manager Shifts Implementation of operating systems, procedures, and guest services Maximise Room Revenue Liaise with Management and all other property departments Effective communication with members of staff as well as guests of the property Maximise Room Revenue Daily meetings with department staff, and attending regular HOD meetings Department Administration Management Departmental shift planning & control Staff training, appraisals and discipline Float handling Periodic Room inspections Overall presentation of the reception and surrounding public rooms/areas Perform other relevant duties as and when requested by management Financial management of Front Office and Convenience Store Requirements: Grade 12 A formal hospitality qualification At least 5 years experience within a Hotel / Lodge in a similar role Familiar with general hotel booking systems. Experience on SEMPER is advantageous Calm under pressure Excellent knowledge and experience with PMS systems Good command of English and Afrikaans, written, verbal and computer Experience with events planning and activity bookings/co-ordination Friendly, courteous, and service-orientated Ability to work as part of a team, as well as independently