Stellenbosch: Helpdesk Service Controller – Desktop Support posted by ICTEngage

Helpdesk Service Controller StellenboschFull-Time | R12 000 p/m | 13 Years ExperienceIndustry: IT / TelecommunicationsWere looking for a Helpdesk Service Controller to join our team in Stellenbosch. Youll be the first point of contact for all IT incidents and service requests, ensuring issues are logged, prioritized, and resolved quickly while maintaining excellent customer service.Key Responsibilities:Handle client queries via phone, email, and ticketing systems.Log and track incidents in Aluxium.Provide first-line technical support and escalate when needed.Monitor alerts via PRTG, Zabbix, and RT.Assign tickets, follow up on progress, and close resolved cases.Schedule on-site support and communicate maintenance updates.Maintain records and assist with admin tasks.Requirements:13 years IT support/helpdesk experience.Knowledge of IT support principles and basic networking.Experience with ticketing systems (e.g., Aluxium).Strong communication, troubleshooting, and organizational skills.Dependable, proactive, and a team player.If youre passionate about IT support and enjoy helping people solve technical problems, apply now to join our growing team!