Western Cape: Operations Manager: Call Centre (Inbound) posted by Bridgena Barnard Personnel Group

Job Title: Operations Manager:
Call Centre (Inbound) Looking for an Operations Manager:
Call Centre (Inbound) with 5+ years of management experience in call centre, supply-chain, shipping operations, preferably in FMCG, retail, or direct selling industries in products.

Seniority Level: Mid Career (4 – 6 yrs exp)

Location: CPT – Northern Suburbs, Western Cape

Type: Permanent

Duties and Responsibilities:

• Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail.
• Minimum of 5-years’ experience in a management role with exposure to call centre, supply-chain, shipping operations and logistics.
• At least 3 years in a Key Account Management or Retail role or direct selling of a product.
• Ability to manage, motivate and develop team members.
• Strong prioritisation, time-management, and project management skills.
• Good communication skills with ability to present complex information to a wide range of audiences.
• Customer service orientated while being efficient and proactive.
• Conflict resolution management.

Skills Required:

• Call centre management
• Inbound sales – ECOMMERCE
• People Management
• Supply chain and Logistics
• Project Management
• Customer focus *****@*****.co.za