Port Elizabeth: Diesel Generator Service Manager Port Elizabeth posted by Personnel Network

Job Title: Diesel Generator Service Manager Location: Port Elizabeth Salary: Market related commensurate with experience and Company vehicle We are seeking an experienced and highly skilled Diesel Generator Service Manager to lead and grow our service department. This critical role requires a combination of technical expertise, strong leadership, and business acumen. The successful candidate will oversee all service operations, manage a team of technicians, drive departmental growth, and ensure exceptional client satisfaction. This opportunity is ideal for a professional with a proven background in managing large diesel generator service operations and a passion for delivering excellence. Key Responsibilities • Team Leadership & Development • Lead, mentor, and manage a team of service technicians. • Schedule work, monitor performance, and provide ongoing training and guidance. • Act as the senior escalation point for complex technical diagnostics (mechanical, electrical, and controller-related). • Champion a culture of safety, quality, and continuous improvement. • Service Operations Management • Oversee the daily operations of the factory workshop, ensuring timely and cost-effective service delivery. • Develop and implement preventative maintenance schedules for client assets. • Prepare accurate quotations for repairs, service contracts, and new service work. • Conduct quality control inspections and sign off on major jobs. • Client Relationship & Business Development • Act as the primary contact for key clients, building and nurturing strong relationships. • Conduct proactive site visits to assess client needs and satisfaction. • Identify and secure new service opportunities, contracts, and SLAs to grow the department. • Technical & Safety Compliance • Maintain expert knowledge of large diesel generators (Volvo, Scania, Perkins, and others). • Ensure full compliance with company policies and occupational health & safety regulations. • Manage the standby and call-out roster, serving as the main management contact for after-hours emergencies. Requirements & Skills • Experience: Minimum 5–7 years in the diesel generator industry, with at least 3 years in a management/supervisory role. • Qualifications: A relevant trade qualification (Diesel Mechanic, Millwright, or similar) is an advantage. • Technical Expertise: • Strong knowledge of large industrial diesel generators across multiple engine makes. • Proficient in electrical systems, fault-finding, and interpreting schematics. • Hands-on experience with alternators, ATS units, and major controllers (Deep Sea Electronics, ComAp). • Leadership: Proven ability to lead, manage, and develop technical teams. • Commercial Skills: Strong business development and client management experience, with exposure to quoting and contract negotiations. • Soft Skills: Excellent communication, interpersonal, and negotiation abilities. • Other: Valid driver’s license and willingness to travel. Ability to manage after-hours standby and perform under pressure. Why Join? • Join a respected leader in South Africa’s energy solutions sector. • Lead a highly skilled service team with significant growth potential. • Contribute to the reliability and performance of critical power infrastructure. • Be part of a company that values technical expertise, client satisfaction, and innovation.