Kempton Park: Key Accounts/ Internal Sales Consultant

📘 Minimum Requirements Education: Matric and preferably a Diploma specializing in Sales or Customer Services Management. Experience: Proven experience in internal sales , key accounts , or customer service , ideally within the industrial, automotive, or off-highway sectors . Strong communication and interpersonal skills, with the ability to build rapport and trust quickly. Technical understanding of off-highway or commercial vehicle components is advantageous . Languages: English Afrikaans 🎯 Job Objectives Improve sales turnover and service to our customers. Promote and sell products and brands within the relevant Business Unit. Achieve set monthly budgets and provide valuable market insights to the Business Unit Manager, Business Development Manager, and Product Specialists. 🛠Main Responsibilities Achieve monthly turnover and margin targets. Manage and grow a portfolio of key customer accounts. Process orders accurately and efficiently. Provide technical alternatives or information where needed, and update customers on stock and delivery timelines. Manage customer expectations with professionalism and clarity. Assist in resolving customer complaints promptly. Proactively engage new customers through cold calling, lead generation, and market research. Maintain detailed and accurate CRM records for all interactions, quotes, and orders. Assist the accounts department with queries. Reactivate lost or dormant accounts by understanding client needs and rebuilding relationships. 📊 Key Performance Indicators Achievement of monthly turnover and margin budgets. Accuracy and efficiency of order processing. Effective management of open orders, back orders, and returns. Optimal management of available-to-supply metrics. 🌟 Key Performance Areas Teamwork & positive attitude Strong product knowledge Exceptional customer service Professional telephone etiquette Effective selling and negotiation skills 🤝 Interpersonal Skills Professional and trustworthy High integrity and confidentiality Strong people skills Diligent, driven, and self-motivated Responsible, precise, and a good listener Ability to take initiative and support continuous improvement Collaborative team player 📚 Knowledge & Skills Knowledge: Understanding of internal company systems, procedures, and commercial strategy Familiarity with tools and processes relevant to the product portfolio Skills: Excellent verbal and written communication Strong customer focus Able to thrive in a pressurized, fast-paced environment Results-driven with a strong will to succeed Good computer literacy (MS Outlook, Excel, Word) Strong administrative ability Flexible and adaptable to change 💼 If You Are Passionate about customer service Energised by sales targets Confident in building relationships Ready to grow in a supportive, high-energy environment then we want to hear from you!