Cape Town Region: Front Office Receptionist – Cape Town posted by Phoenix Recruitment

Large 5* Hotel in Cape Town is looking for an experienced, people centric, and professional Front Office Receptionist. Duties: Attend to all guest needs, including but not limited to registration, check in`s, check outs Kindly and promptly address guest inquiries, requests, and matters of concern Provide information about hotel services, amenities, and local attractions Coordinate with other hotel departments to fulfil guest needs and requests Manage reservations, cancellations, and room assignments and all front desk related tasks Ensure all relevant policies and procedures are adhered to Complete all relevant end of day activities and reporting Maintain and adhere to relevant health and safety protocols as required Process relevant payment processes Answer and respond to incoming calls with the appropriate telephone etiquette Process payments, handle cash, and maintain accurate records Maintain a tidy and organized front desk area Use Opera PMS for check-ins, check-outs, and guest information Answer emails, assisting guests with enquiries and invoicing Perform other duties and tasks as operationally required Requirements: Grade 12 Recognized Hospitality Qualification preferred At least 1 – 2 years’ experience working in a 4 / 5* hotel environment within in a receptionist role Well-groomed and professional disposition Confident and calm demeanour Excellent telephone and email etiquette Ability to manage conflict and challenging situations with respect and confidence Positive and friendly attitude Strong organizational and planning skills Sound financial acumen Ability to multitask and work within a fast paced pressurized and team orientated environment Excellent communication and interpersonal skills. Strong attention to detail and efficiency pertaining to area of responsibility Flexibility to work on weekends, public holidays, evenings and as per operational requirements Be well versed in the English language essential Proficiency in Microsoft Office and Opera essential