Overview: The Cross-Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs. He/she is required to deliver (in partnership with the wider business teams) an outstanding Customer Experience. He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved. Available on weekends to sort out any operational issues that may arise. Key Responsibilities: Operational planning and management of movements into and out of Southern Africa. Strong understanding of border documentation requirements and processes. Process orientated vehicle and document checklists, border documents, border post processes etc. Accurate costing of all aspects of cross-border department. Strong understanding of all relevant border posts and customs conditions, rules and border fees. Nurture strong relationships with suppliers and officials at all border posts. Driver management in conjunction with fleet controllers. Fuel consumption management. Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs. Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures. Responsible for the development of the operational team by optimising the skills of the existing team. Identify training requirements and create training needs analysis for all team members. To have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business. Successfully managing peak periods. Continuous identification and implementation of operational best practice through interaction with the wider team. Identifying and highlighting opportunities for services and process improvements. Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation. Excellent leadership, people management, communication and influencing skills. Strong commercial understanding and accountability for profit targets. Setting and reviewing quality performance standards. Proactively maintains regular engagement with key internal and external clients and stakeholders. Client liaison. Incident and accident investigations Daily Tasks: Planning, coordinating, and monitoring the movement of the cross-border deliveries. Coordinate the use of automated and computerized systems. Responding to and dealing with customer communication via email and telephone. Keeping control systems up to date. Weekly forecasts for cash requirements. Constant review of current processes to mitigate risk. Planning future capacity requirements. Producing reports and statistics on a daily, weekly and monthly basis. Briefing team leaders/supervisors on a daily basis. Maintaining standards of health and safety, hygiene and security in the work environment. Daily interaction with the general manager to ensure all planning is done. Qualifications and Skills: Relevant logistics degree/diploma. Minimum 5 years experience as a manager of a cross-border or transport operations environment. Experience with Korridor would be beneficial. Code 8 Drivers license with own reliable transport. Thorough knowledge of costing and budgeting. Thorough knowledge of all cross-border processes, procedures and customs compliance. Strong understand of all relevant border fees and requirements. IR and HR practices. Disciplinary enquiries. Abilities: Computer literate. Advanced Excel skills. Manage staff and enforce discipline. Communicate well on all levels from general workers to directors. Good self-discipline. Good housekeeping principles. Must be able to plan and organize well. Willing to travel when required. Please consider your application as unsuccessful should you not be contacted within 2 weeks from the initial date of advertisement.
