Ladysmith: SPA Guest Relations Officer

SPA GUEST RELATIONS OFFICER (live-in) 5* LUXURY LODGE – Ladysmith (KZN) – South Africa STARTING DATE: A.S.A.P / 01 January 2026 REPORTS to: Spa Manager OPERATING HOURS: Monday – Sunday (Shifts apply) 09:00am – 18:00pm (may be adjusted based on occupancy) Leave cycle – 21 days ON / 7 days OFF SALARY & COMPANY BENEFITS: R7,000 – R9,000 Basic Salary per month (Based on desired experience & skill level) Shared accommodation with all amenities R1,200 Meal Allowance from canteen Staff transport from accommodation to lodge Medical Aid benefit allowance (company contribution) All additional benefits apply upon successfully completing probation period. MINIMUM REQUIREMENTS: Matric (Grade 12) / Senior National Certificate Spa Reception experience – essential (Day Spa, Hotel Spa, Cruise Ship Spa or Lodge) Excellent command of English (speak & write) SPA Bookings system confident – you must be computer literate and able to navigate booking systems Highly presentable and beautifully groomed EXPERIENCE: Reception experience in Spa Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly) Exceptional guest/patient relations Prior experience as a spa therapist is advantageous Prior experience working with UHNW clients KPI: Guest Experience & Front-of-House Excellence Spa Coordination & Scheduling Operational Oversight Sales, Stock & Administration Team Dynamics Representing the brand SKILLS & ABILITIES: A natural host/ess with an authentic passion for guest care. Self-motivated, dependable, and solution oriented. Calm and composed under pressure, with strong attention to detail. A positive team player who thrives in a collaborative, guest-focused environment.