Job Description
Key Responsibilities:
- Oversee daily operations of the commercial vehicle workshop, ensuring efficient and productive workflow
- Lead, mentor, and manage a team of technicians, service advisors, and support staff
- Ensure exceptional customer satisfaction and maintain professional communication throughout the service process
- Monitor labour efficiency, productivity, and workshop performance metrics
- Ensure compliance with OEM standards, dealership policies, and health and safety requirements
- Manage warranty procedures, claim submissions, and technical authorisations
- Control departmental budgets, cost management, and overall profitability
- Resolve technical concerns and support diagnostic and repair processes where needed
- Drive continuous improvement and maintain high-quality service standards
- Build and maintain strong relationships with customers, fleet clients, and internal stakeholders
Requirements:
- Proven experience as a Service Manager within the commercial vehicle sector
- Strong technical background in heavy-duty/commercial vehicles
- Excellent leadership, communication, and customer service skills
- Ability to manage workshop performance, productivity targets, and high-volume workloads
- Solid understanding of warranty processes, diagnostics, and OEM compliance
- Experience with dealership management systems
- Valid driver’s license
What We Offer:
- Competitive salary and performance incentives
- Opportunity to lead a well-established commercial vehicle service team
- Supportive environment with opportunities for growth and development
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