Job Description
Cape Town – Western Cape – South Africa
- Focus your time on areas that will help improve the upgrade rate
- Offer callback support to leads being nurtured i.e.: constant training & support
- Monitor upgrade conversion to ensure CAC targets are met
- Manage daily metrics & de-risk anything that will affect performance
- Driving sales targets & ensuring team members achieve their daily/monthly KPIs & sales conversions.
- Addressing all team issues & concerns on a daily basis.
- Liaising with marketing weekly & providing feedback.
- Coordinating with the Onboarding/VoIPcare team to resolve any issues with the Self Signup (SSU) process, ensuring zero errors.
- Escalating failed processes or Automation to the Development team.
- Managing & escalating recurring technical issues affecting the trial upgrade process.
- Conducting coaching sessions, performance assessments, & disciplinary hearings.
- Ensuring that all operational requirements & changes are effectively communicated to relevant stakeholders & staff.
- Training & mentoring team members on best practices & constantly improving their skillset.
- Initiating sales process improvements.
- Working closely with the Head of Sales & Marketing to scale the team using the level structure.
- Establishing a structure with proper metrics monitored daily to manage the team effectively & continually improve team performance.
- Continually reviewing and optimizing all sales processes to enhance performance.
- Ensuring full compliance with policies & procedures & collaborating with HR to conduct disciplinary hearings.
- Demonstrating a proven ability to lead & energize sales teams, creating a positive buzz daily.
- Understanding data & reporting
- 2-4 years of experience working as a team lead or similar position.
- Telesales experience targeting the UK market.
- Strong verbal & written communication skills.
- Excellent presentation skills, along with the ability to motivate team members.
- Self-motivated with the ability to prioritize tasks, work independently & be a great team player
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