Pretoria East: Reservations Consultant posted by Craven Cottage CC

Duties:
 
Creating and achieving a desired service level to both customers and lodge operations
Maximizing occupancies by filling empty room gaps
Liaising with and preparation for guests to enhance their experience
Accurately managing bookings from initial enquiry to booking confirmation and payment
Receive and give feedback on telephonic, electronic and written enquiries
Professional and presentable at all times
Be courteous at all times, even if the client appears to be in the wrong.
Regular communication with clients regarding reservation
Timeous follow-ups on all reservations
Management of deposit payments and outstanding payments according to time schedule
Assist with all properties in portfolio
Taking of calls
E-mails
 
Requirements:
 
Matric / Grade 12
Relevant Tourism qualification
Any diploma or degree qualification will be advantageous
At least 2-4 yrs experience in a similar role in hospitality industry.
Experience on PANStrat Admin System will be advantageous
Able to work under pressure
Good judgement
Self-managed
Energetic and driven
Result orientated
Innovative
Creative
In-depth knowledge of business and customer needs in Tourism industry (rates, activities, lodge operational procedures etc.)
Able to work independently as well as within a group
Efficient Computer skills
Able to travel when required