South Africa: Operations Manager posted by Hospitality and Outdoor Ltd

Hospitality and Outdoor – New Vacancy – Operations Manager Luxury Island Lodge – Zanzibar Requirements · Higher Diploma or Bachelor’s Degree in Hospitality Management essential · 3-4 years’ experience in a similar setting with East African experience beneficial · Computer literate · Fluent in English (oral and written) · Analysis and problem solving · Proactive work ethic · Take pride in personal appearance · Critical thinking – always maintain a high level of professional scepticism · Attention to detail · Good communication skills · Good interpersonal skills · Sense of urgency · Passionate about guest delight · Diligence and self-motivation to meet deadlines and keep on top of your job · Willingness/ability to share information and teach and inspire others · Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn. Responsibilities · Be well presented at all times · Be available to support Senior Management · Train and develop staff · Offer 5-star guest services and exceed the guest expectations. · Place orders, follow / update checklists · Ensure guests needs and requests are communicated well within the team · Check in and out of all guests · Oversee all Food and Beverage responsibilities. · Assist with social media and PR related communications · Build on staff relations and make life on the property a bliss for everyone. · Host guests and ensure their expectations are met. · Ensure the company standards are upheld. Package on offer · Salary – market related and depending on prior experience Starting Date: ASAP