Job Description
Job Purpose:
The role has three core objectives:
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Conduct market research to support the sales effort.
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Coordinate micro services to ensure seamless collaboration.
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Develop the above into a welldefined, systematic way of working.
Key Responsiblities:
Client Engagement & Field Application
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Maintain regular contact with clients to understand how the system is being applied in real-world scenarios.
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Complete a driving course with a client to gain practical insight into system application.
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May involve going underground with mining clients to observe implementation firsthand.
Content Understanding & Management
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Develop a deep understanding of the content to ensure alignment with system objectives.
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Oversee suppliers responsible for content design.
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Manage the end-to-end process from implementation through to testing.
AI Management
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Take responsibility for AI systems and outputs.
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Collaborate with specialists to test results (or coordinate testing) to ensure technical accuracy and continuous improvement.
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Become proficient with the AI tool and driver training processes.
IT System Oversight
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Ensure the system operates optimally at all times.
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Manage task completion in Jira, including providing second-line support for system issues.
Reseller Management & Implementation
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Project manage reseller relationships.
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Ensure resellers receive adequate support and resources.
Process Improvement & Systemisation
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Improve and systematise ticketing, reporting, and standard operating procedures (SOPs) within a live environment.
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Drive efficiency in execution through continuous process enhancements.
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Consolidate and optimise use of key tools, including:
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Jira
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Monday
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Dropbox
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BI tools (managed by a supplier)
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Develop SOPs and ensure organisation-wide adherence.
Sales Support & Market Development
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Approximately 30% of time allocated.
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Conduct sales research and lead identification within target market segments.
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Assist in coordinating marketing materials for LinkedIn and the company website.
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Support implementation at selected sites and/or manage reseller activities.
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Set goals with suppliers
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Build a comprehensive view of where the various tasks are
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Track tasks and forecast resources needed
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Deploy low-cost innovative methods to achieve the goal
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Develop a skill in using technology, including AI, to enhance our process
Competencies
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Attention to detail
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Enthusiasm, consistency, communication, problem-solving
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Entrepreneurial spirit
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Desire to learn
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Someone willing to understand how the product works on the ground in the different market segments in order to train the AI properly
Work Design
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Preference will be given to someone who lives in the Pietermaritzburg/Hilton area.
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If Johannesburg-based, you will be required to work from home and online, but once every 3 weeks, face-to-face at our Hilton offices.
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Occasionally, you will be required to visit sites to gain product knowledge.
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You will report directly to the Managing Director.
Qualifications
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Education: Preferably marketing or stats related
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Experience: 2 years minimum
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References
Preferred Qualifications
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Information related to degree or diploma
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at .za or on Linkedin
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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