Johannesburg: Host/Hostess posted by Deka Minas (Pty) Ltd

Please note that this position is based in Kuwait, the Middle East. All relocation costs will be covered.

The Hostess is responsible for creating a welcoming and pleasant first impression for guests, managing reservations, coordinating seating, and supporting smooth front-of-house operations. This role requires excellent communication, a warm personality, strong organizational skills, and a commitment to delivering exceptional guest experiences.

2. Key ResponsibilitiesA. Guest Greeting & Seating

• Welcome guests warmly upon arrival and thank them upon departure.

• Manage the waitlist and efficiently organize seating to maximize table turnover.

• Escort guests to their tables and present menus.

• Ensure the reception and entrance areas are clean, organized, and professionally presented.

B. Reservation & Communication Management

• Handle phone calls, reservations, and guest inquiries promptly and professionally.

• Confirm reservations and communicate special requests to the FOH team.

• Coordinate with servers, supervisors, and the kitchen to ensure a smooth flow of service.

C. Customer Service & Support

• Provide accurate information about the restaurant, menu offerings, and promotions.

• Address minor guest concerns and escalate complex issues to supervisors.

• Monitor guest satisfaction throughout the dining experience.

• Assist with front-of-house duties as required during peak times.

D. Administrative & Operational Tasks

• Maintain updated seating charts and reservation logs.

• Assist in preparing daily reports related to guest flow and reservations.

• Support opening and closing procedures as instructed by management.

E. Compliance & Safety

• Ensure compliance with hygiene, grooming, and uniform standards.

• Follow all safety regulations and assist in maintaining a safe environment for guests and staff.

3. Qualifications & Experience

• High school diploma or equivalent (Hospitality certification preferred).

• 12 years of experience in a customer-facing role, ideally within hospitality.

• Excellent communication and interpersonal skills.

• Professional appearance, etiquette, and a friendly demeanor.

• Basic computer knowledge and familiarity with reservation systems.

• Ability to remain calm under pressure in a fast-paced environment.

4. Skills & Competencies

• Customer Service Excellence Ability to create positive, memorable guest experiences.

• Communication Clear, polite, and professional verbal communication.

• Organization Strong multitasking abilities and attention to detail.

• Teamwork Works harmoniously with FOH and BOH teams.

• Presentation Maintains a polished and welcoming presence.

• Problem-Solving Handles minor guest issues effectively and with grace.