Somerset West: Senior Spa Therapist posted by Craven Cottage CC

Duties:
 
Treatments include but not limited to massages, facials, pedicure and manicure
Deliver a variety of spa services (body treatments, massages, waxing and manicure / pedicure) in a safe and comfortable manner whilst upholding company standards
Maintain equipment and inventory of products
Keep documentation and maintain client’s files
Keep a clean and stocked room
Acknowledge and respond to relevant customer queries, needs and expectations
Suggest and promote retail products or additional services
Uphold hygiene standards and follow health and safety regulations
Cooperate with and report on administration on any arising issues
Apply best practices and be up to date with market trends
Good financial acumen required for controls, budgeting and procurement requirements
Ability to market spa services to in order to achieve sales goals & targets
Schedule guest appointments
Management reporting required
Manage customer complaints when required
 
Requirements:
 
Grade 12
Have formal training from an accredited institution
Reliable, ethical, confidential, motivated, sales orientated, honest & passionate
Strong organizational and time-management skills.
Ability to manage appointments and schedules efficiently.
Ability to work well as part of a team and support junior staff.
Communication skills – with guests and fellow staff members
Well organised and likes to work in a clean environment
Commitment to ongoing professional development and staying updated on industry trends and new treatments.
Knowledge of health and safety regulations and practices in a spa environment.
Must show Initiative to problem solve and work with fellow staff
Adhere to high service standards to ensure the best quality of service