Cape Town City Centre: Ops Duty Manager

Main Purpose of the Job: The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business partners and concessionaires across the operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements. Education, experience and competencies required: Matric 3-Year Hotel School Diploma or equivalent Minimum of 5 years experience with 3 years management experience in the hospitality / retail industry Previous experience in duty management is an advantage Technical competencies Corporate & industry knowledge Quality Assurance Retail brands and offerings F&B Product knowledge & standards Labour & risk legislation English written and verbal communication skills Proficiency in MS Office Suite; Opera; Micros & Revenue Management System Business Acumen Financial Acumen Report writing Contract management Knowledge and application of legislation relating to Safety, Health and the environment