Franschhoek: Duty Manager / Host posted by Kendrick Recruitment

Kendrick Recruitment is seeking a professional and dedicated Duty Manager / Host to join a luxury guest farm in Franschhoek. This role is central to ensuring guests experience the highest standards of service and hospitality, with a strong focus on creating a seamless and memorable journey throughout their stay.

Key Responsibilities:

Guest Experience & Hosting

• Warmly welcome and orientate guests on arrival

• Guide the flow of check-ins and check-outs with efficiency and care

• Ensure all departments are aligned for guest arrivals and key rituals

• Conduct final room checks in collaboration with the Housekeeping Manager

• Update bookings, guest records, and manage extensions or changes of stay

• Schedule or adjust rituals, rhythms, and experiences during guest visits

• Liaise with external practitioners where necessary

• Coordinate additional activities, transfers, and reservations

• Oversee readiness of public guest spaces in collaboration with the Housekeeping Manager

• Process and record guest purchases from the Farm Shop and Atelier with accuracy

• Maintain and manage the cleanliness and readiness of guest golf carts

House & Daily Flow Oversight

• Serve as the connection point between guests and internal teams

• Guide the daily rhythm of the house in collaboration with department leads

• Identify and report maintenance issues and ensure follow-through to resolution

• Maintain awareness of the house environment, flow, and guest presence

• Support activity set-ups and shared spaces with attentiveness and foresight

• Hold a calm, clear presence within the team and address concerns constructively

• Ensure alignment with the propertys high standards and service ethos in all guest touchpoints

Stock & Ordering Oversight

• Conduct monthly stock takes of the Farm Shop and operating equipment

• Carry out weekly checks to identify replenishment needs

• Maintain and update digital inventory records

• Place and manage orders for guest amenities, candles, Atelier Studio supplies, and specific guest requests

• Steward stock consciously, balancing practicality and creativity while minimising waste

Guiding Principles
The Duty Manager / Host is expected to embody professionalism, integrity, and presence at all times. This includes:

• Acting with accountability and care in all responsibilities

• Leading with discernment and consistency

• Working harmoniously with the wider team

• Operating in alignment with key values:

  • Be impeccable with your word

  • Do not take anything personally

  • Do not make assumptions

  • Always do your best

This is a live-out role offering an excellent opportunity for an experienced hospitality professional to join a luxury property in Franschhoek and play a pivotal role in shaping the guest experience.