Johannesburg: Customer Success Manager posted by WatersEdge Solutions

Are you a customer success professional passionate about building strong client relationships and driving growth? Our clienta rapidly scaling provider in the global HR tech spaceis looking for a proactive and collaborative Customer Success Manager to ensure clients thrive throughout their journey.

About the Role
This impactful, customer-facing position is ideal for someone who thrives in a dynamic, collaborative environment. You’ll manage a portfolio of clients, drive retention, identify expansion opportunities, and lead cross-functional initiatives. If you’re commercially minded, relationship-driven, and excited about continuous improvement, this role is for you.

Key Responsibilities

• Trusted Advisor: Build lasting relationships with clients and act as a strategic partner to support their success.
• Retention-Focused: Proactively engage clients, resolve challenges, and mitigate risks early.
• Revenue Expansion: Identify and drive cross-sell and upsell opportunities across your client base.
• Cross-Functional Collaboration: Work closely with Operations, Sales, Marketing, RevOps, and Finance to deliver a seamless client experience.
• Strategic Initiatives: Contribute to improving team efficiency and scalability by leading impactful internal projects.

Skills & Experience
Must-Have:

• 3+ years in a client-facing customer success or account management role

• Excellent communication and rapport-building skills

• Strong organisational and problem-solving abilities

• Numeracy confidencecomfortable with tax, FX rates, and basic financial concepts

• Startup mindsetadaptable, resourceful, and hands-on

• Ability to manage and prioritise a high volume of client accounts without compromising quality

Preferred:

• Commercial acumenenjoys having strategic, revenue-focused conversations

• Familiarity with Salesforce and Monday.com

• Experience in a tech startup or scale-up environment

Compensation & Benefits

• Competitive market salary

• Share Incentive Scheme because your success drives the companys success

• Generous vacation policy because rest fuels performance

• Team lunches, snacks, and drinks because we value team culture

• Hybrid working environment work from the office or remotely

• Unique opportunity define and shape this role in a high-growth setting

Company Culture & Values

• Better Than Yesterday We embrace challenges and continuously improve.
• One Playground We collaborate globally to achieve shared goals.
• Impact Over Input Results matter.
• Obsession for Excellence We set high standards and deliver with precision.

Ready to make your mark? This is an exciting opportunity to join a thriving, innovative team where you can make a real impact. If youre ready to help shape the future of customer success, we want to hear from you.

Interested? Submit your CV and a brief cover note highlighting your experience and motivation for the role. Our consultants will be in touch to discuss this opportunity in more detail.

If you have not been contacted within 10 working days, please consider your application unsuccessful