Cape Town: 1st Line Service Desk Engineer posted by Mindmatch Consulting

We are looking for a new 1st Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.

The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required.

There will be hands on experience in online security, networking, wi-fi, servers, firewall configuration, data handling, communications, and cloud services.

The Service Desk operates Monday to Friday 0800-1800 (UK Hours)

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities:

The extent of your duties will include but are not limited to:

• Working amongst a technical helpdesk
• Remote network troubleshooting
• Supporting a range of technologies
• Use of and maintenance of industry leading toolsets
• Supporting VoIP and WiFi solutions
• Completion of customer service requests
• Ensuring the successful onboarding of new customers
• Ensuring that Service Levels are met

The successful candidate will have:

We are looking for someone with the following skills and attributes.

• Background in providing IT support.
• Excellent communication skills (both written & verbal)
• General IT knowledge and understanding
• Good problem-solving skills.
• Capable of working independently
• Team player
• Good Customer service skills
• Flexible attitude and strong work ethic
• Understanding of networking and protocols

Desirable Knowledge:

• Current CCNA certification or equivalent