Job Description
1. Front Desk & Customer Service
- Welcoming visitors, clients, and contractors professionally.
- Managing the visitor register and issuing access cards/passes.
- Answering and directing incoming calls and emails promptly.
- Handling general enquiries and escalating where required.
- Maintaining a clean, organized reception area.
2. Office Administration
- Managing correspondence (emails, letters, couriers, internal memos).
- Filing, scanning, photocopying, and document control.
- Assisting with drafting and formatting documents.
- Managing stationery levels and placing orders when required.
- Coordinating office maintenance requests (cleaning, plumbing, IT, etc.).
- Assisting with the preparation of meeting packs and reports.
3. Meeting & Boardroom Management
- Scheduling meetings and maintaining calendars.
- Booking and preparing boardrooms (equipment, refreshments, setup).
- Managing meeting minutes when required.
4. HR & Compliance Support (Basic)
- Assisting with Health & Safety documentation distribution.
5. Financial & Procurement Administration
- Managing petty cash and reconciling slips.
- Assisting with purchase orders and supplier documentation.
- Obtaining quotes and preparing requisitions for approval.
- Assisting with invoice processing and follow-ups.
6. Facilities & Security Coordination
- Liaising with building management, security, and service providers.
- Logging maintenance tickets for office equipment or building issues.
- Assisting staff with parking queries and deliveries.
7. Events & Staff Support
- Assisting in coordinating small staff events or meetings.
- Managing office refreshments, milk orders, kitchen supplies, etc.
- Supporting departments with administrative tasks as needed.
8. General Professional Conduct
- Always maintaining confidentiality.
- Ensuring high standards of customer service and communication.
- Upholding company policies and procedures.
Minimum Requirements:
- Grade 12 essential
- 1 โ 2 years of experience in a receptionist or administrative role.
- Experience in customer service and handling calls/emails professionally.
Skills and Competencies:
- Computer literacy: MS Office (Word, Excel, Outlook).
- Excellent communication skills (Verbal and written).
- Ability to manage calendars, meeting bookings, and boardrooms.
- Basic financial administration (petty cash, invoices).
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