Centurion: Regional Manager (MTN) posted by Bidvest Protea Coin

1. Incident Management and Trend Analysis

• Conduct daily review of incidents across the region.
• Perform trend and risk analysis to identify emerging threats or hotspot areas.
• Provide operational feedback and guidance to task teams based on identified trends.
• Develop proactive response strategies to mitigate regional risks.

 
2.. Client Liaison and Reporting

• Provide daily updates and comprehensive reports to the client on regional trends, incidents, and actions taken.
• Ensure all task team reporting is accurate, timely, and aligned with client requirements.
• Communicate operational plans, deployment changes, and outcomes clearly to the client.

1. Compliance and KPI Performance

• Monitor performance across all operational pillars to ensure KPI targets are met.
• Conduct regular audits to ensure full compliance with company policies, firearm and operational standards, and legal requirements.
• Identify areas of underperformance and implement corrective action plans.

1. Operational Streamlining and Support

• Oversee the integration and coordination of all services rendered to the client by different BPC divisions.
• Ensure smooth operational alignment between tactical, technical, and support divisions.
• Drive process improvements to enhance service delivery and efficiency.

1. Reporting and Analysis

• Prepare and submit accurate daily, weekly, and monthly reports.
• Maintain data-driven oversight of incidents, responses, and performance metrics.
• Present recommendations for operational improvement to senior management

 
Preferred qualifications/attributes/skills:

• PSIRA certification – Grade A 
• Grade 12 or equivalent qualification 
• Minimum 5 years’ operational management experience/exposure 
• Good Labour Relations skills 
• Excellent written & verbal communication skills 
• A working knowledge of MS Office (Word, Excel, Outlook, Google Earth); 
• Bilingual (English and any other South African language) 
• Good interpersonal and customer relations 
• Ability to work independently and under pressure 
• Willing to work extensive hours as and when required 
• Willing to work after hours and be on standby 
• Clean disciplinary, criminal and credit record 
• Code 08 Drivers license and own reliable transport 
• Experience of implementing Quality Management Standards 
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders 
• Experience of working with control room systems 
• Analytical and quality focused – able to produce accurate management information 
• Excellent presentation and IT skills are required 
• Target and KPI focused yet able to deliver whilst maintaining employee engagement 
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs 
• Experience of successfully leading teams to constantly achieve company objectives 
• The ability to communicate with all levels, from senior management to operational staff; 
• Firearm competency  

Skills:

• Strong analytical and incident management ability
• Excellent communication and client liaison skills
• Tactical deployment coordination experience
• Proficient in operational reporting and data analysis
• Strong leadership and decision-making ability

Key Attributes:

• High level of integrity and accountability
• Analytical thinker with strong attention to detail
• Excellent communicator and collaborator
• Results-driven with a focus on compliance and performance
• Able to operate effectively under pressure and in dynamic environments