Durban: Desktop IT Support Technician posted by Tower Group

Our client, in the automotive manufacturing industry is seeking a temporary Desktop IT Support Technician to join their team based in Durban.

MINIMUM REQUIREMENTS

• Minimum Education level: FET Certificate: PC Support or FET Certificate: PC Engineering or FET Certificate: IT: Technical Support or NC: IT: Systems Support (PC Engineering) – (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience.
• IT specific requirements: Networking experience, experience in Operating Systems (OS) from Windows 7 to current
• Experience in MS Office 2019 to current (M365), Comptia A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTlA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

MAIN JOB FUNCTIONS

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Develop advanced office files for other departments.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules. Perform ad hoc activities as and when required.