Stellenbosch: Admin Assistant & Student Support Departmental Administrator posted by Belgium Campus iTversity

Core duties & Responsibilities Area Outcomes Student Support Department Administration – Sending and monitoring last-attempt letters to at-risk students. – Facilitate and organise student workshops. – Manage the extra time/concessions list. – Develop workshop presentations. – Creating Posters & info graphics for the Student Support Department. – Administrative support for student disciplinary issues. Student administration – Provide assistance to members of staff as well as students who require documents to be printed and/ or scanned. – Assist with all student and other academic-related queries. – De-enrol or withdraw students from Belgium Campus Admin when required/ instructed to do so. – File student documentation, in respective students files. – All other administrative duties that might be required. Special needs students – Assist students with issues that may be affecting their ability to study. – Liaise with and refer students to appropriate departments or staff for assistance. – Create new (physical) student files upon confirmation of enrolment of a new student. Customer interaction – Contacting the responsible person who is responsible for the students fees if the student is reluctant to get assistance for this at-risk academic behaviour. – Review and respond appropriately to all email, online, telephonic and in-person queries received. – Organize on-campus activities including a one-on-one with students and group-based workshops e.g. career seminars Workshop facilitation – Provide regular reports to the head of the student support department on the following: o On a monthly basis, all activities are undertaken to improve how the counselling department functions. o The number of students that the counsellor(s) assisted and mechanisms that were utilized to assist students. Job Qualifications Education – A minimum Administration qualification Language – English and any other African language; sign language is an added advantage Work Experience – At least 1-2 years of experience in higher education or student support is advantageous. Knowledge – Must have knowledge of successfully coordinating and facilitating student workshops and Personal Attributes Preferred personal attributes – Creative and good at problem-solving. – Excellent communication and interpersonal skills. – Proven ability to communicate effectively with different types of people and in cross-cultural environments. – Strong passion for the education and development of students.