Empangeni: 24 Hour tracking controller

Introduction: Our Client a well-established Supplier and Transporter of bricks, pavers and cement in Empangeni is seeking a full-time 24 Hour tracking controller to join their team. Key Responsibilities Real-time Monitoring: Continuously monitor vehicle movements and status using GPS fleet tracking systems and software. Incident Management: Handle incidents such as route deviations, vehicle breakdowns, accidents, or unsafe driving behaviours. Alert Response: Respond immediately to system alerts (e.g., ignition switched on during off-hours, geo-fence breaches, panic buttons, or crash alerts) and initiate the agreed-upon protocols. Coordination and Dispatch: Collaborate with dispatchers, maintenance teams. Communication: Maintain effective communication with drivers, customers, and internal departments, providing real-time updates and addressing concerns. Data Analysis & Reporting: Resolve tracking discrepancies, generate daily/weekly/monthly reports on fleet performance, driver behaviour, fuel usage, and ensure accurate data capturing. Compliance: Ensure driver compliance with safety regulations and company procedures, as well as adherence to service level agreements (SLAs) and standard operating procedures (SOPs). Required Skills and Competencies Technical Acumen: Proficiency in using GPS tracking systems, alarm monitoring software, and related management systems. Problem-Solving: Strong fault-finding and problem-solving skills to efficiently resolve issues and discrepancies. Communication Skills: Excellent verbal and written communication skills for clear and accurate reporting and coordination. Work Under Pressure: Ability to work in a fast-paced environment and manage critical situations calmly and effectively. Integrity and Honesty: High level of integrity, honesty, and the ability to handle sensitive information, often with a clear criminal record requirement. Availability: Willingness to work 24/7 rotational shifts (days, nights, weekends, and holidays) as the job requires constant coverage.