South Africa: Tourplan Rates & Systems Specialist (Inbound Dmc) – Ct / Jhb (Hybrid / Remote) posted by Phoenix Recruitment

IInbound DMC is looking for a Tourplan Rates & Systems Specialist to join their team. We are specifically looking for a SENIOR Tourplan specialist not a rate loader. We require someone with strong back-end Tourplan experience who can take ownership of the system, run with the program independently and add immediate value without requiring additional training on the back end. This role can be based in Cape Town or Johannesburg and offers flexible working arrangements, including remote, hybrid or in-office based in Heidelberg, Gauteng. Duties: Supplier Communication & Contracts: Liaise with suppliers to confirm contract terms, policies and special offers Maintain orderly records of all contracts, agreements, and updates Data Management: Capture and update supplier rates, terms, product notes and live availability links with precision Apply quality control checks to ensure accuracy of rates and policies in Tourplan System Support & Collaboration: Work closely with the reservations, finance and Tourplan support teams to resolve system queries and requests Communicate contract changes and updates to the wider travel team Test system upgrades and participate in ad hoc Tourplan projects Product & Availability Management: Oversee the set-up of product codes and reporting parameters Collaborate with suppliers and channel partners to manage & map live availability integrations Training & Team Engagement: Attend supplier product training sessions Actively participate in internal company and team meetings Train consultants on best use practices in the system Requirements: Grade 12 A formal travel & tourism qualification will be an advantage At least 5 years’ experience in a similar position Strong proficiency in Tourplan, including rate loading, product setup, and data accuracy Exceptional attention to detail for capturing supplier rates, policies and availability with zero errors Excellent communication skills to liaise effectively with suppliers and clearly relay updates to internal teams Ability to interpret and manage supplier contracts, terms, special offers and associated documentation Strong organisational skills to maintain orderly, up-to-date records of contracts, products and system changes Problem-solving ability to investigate and resolve system queries in collaboration with reservations, finance and support teams Experience with availability integrations or channel management, including mapping and troubleshooting Capacity to train and support consultants, simplifying complex system processes and promoting best practices