Gauteng: Credit Controller – Billing posted by Recruit-It

• Monthly billing                                     35%
• Achieve Collections within Debtors Days 25%
• Sales Commission reports                         15%
• Maintain Customer Relationships             15%
• Teamwork                                                 10%

 
Competency Requirements for Position
Knowledge:

• Knowledge of debtors follow up function
• Sound knowledge of accounting principles (debits and credits)

 
Skills:

• Computer skills, including advanced Excel skills and basic proficiency in SAP
• Communication skills in English (verbal and written)
• Strong reconciliation skills

 
Behavioral:

• Customer Responsiveness
• Assertive
• Team Player
• Attention to detail
• Numerical reasoning
• Deadline driven
• Accurate
• Conflict handling Skills
• Problem Solving Strong negotiation skills

 
Minimum Qualification:

• Matric and 3 year credit management qualification, or equivalent

 
Minimum Experience: 

• 3-5 years’ experience in credit management environment

 
Job Grade:

• C3

 
Key Stakeholder Relationships
Internal

• Sales staff and management

 
External

• Customers
• Auditors

 
 
Key Performance Areas & Indicators
 
Monthly Billing

• Update re-occurring invoice template, run monthly invoices and email to Customers on time – Accurate information, within deadlines
• Ensure sales order matches the signed Schedule of Service or Customer Contract on new services, before processing invoice – Accurate information on system
• Verify all required details is accurately captured on sales orders, e.g. end user, country, retention sales manager etc. – Accurate information by country
• Ensure billing for all new orders, cancellations, upgrades, downgrades, renewals and moves – Processed accurately and timeously
• Compile Month end reporting e.g. New Business report, Credit Notes and SLA credit reports and submit for review by Financial Manager – Accurate, on time reporting

 
Achieve Collections within Debtors Days
 

• Assist credit controller on cash collections. Achieve a minimum monthly target
  • 95% of cash target
  • Overdue to be less than 3% of outstanding book
  • Debtors collected within 45 days
• Attend weekly debtors meetings with sales and finance teams, to raise and resolve any billing queries, and to ensure debt is collectable – Minutes kept of agreed action steps, and actions followed through.
• Work closely with Contract Managers on Customer accounts in arrears – Accurate feedback on a weekly basis

 
 
Sales Commission Reports

• Update the commission reports with required information and send to the Financial Manager for authorization – Accurate information, within deadlines
• Ensure that the commission reports are completed and sent to the COO and Sales Director within two days after month end. – Accurate information, within deadlines
• Resolve all commission queries in a friendly manner and as timeously as possible. – Feedback from Sales
• Update New and Retention business information on SAP as and when required. – Accurate information

 
Maintain Customer Relationships

• Send new Customer confirmation to Sales department – Before first transaction is processed
• Send documents to Customers when requested i.e. credit notes, invoices and statements – Feedback from Customers
• Obtain written consent from Customer for any changes or updates – Customer feedback
• Resolve all Customer queries in a friendly manner and as timeously as possible – Feedback from Customers
• Maintain an accurate, up to date history of all queries – Available, whenever requested

 
Teamwork

• Work with colleagues to achieve overall team goals – Demonstrate willingness to assist others
• Highlight problems and work with team to find solutions – Suggest solutions instead of problems
• Take personal ownership of problems – Go the extra mile for the Customer