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Cape Town Region: Fit Reservationist (5* Hotel) – Cape Town posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced and diligent FIT Reservationist to join our team at a large luxury hotel in Cape Town. Reporting to the Reservations Manager, the successful incumbent will play a crucial role in managing booking inquiries, providing accurate information, and ensuring smooth reservation processes to clients. This is an excellent opportunity for individuals who are methodical, efficient, and passionate about service delivery within a pressurized environment.

Key Responsibilities

  • Handle incoming reservation calls and emails, ensuring accurate booking information is captured.
  • Provide clients with information regarding availability, rates, and room types (or other relevant products/services).
  • Process and confirm reservations, including special requests and requirements.
  • Coordinate with other departments, such as housekeeping and front desk, to ensure smooth guest experiences.
  • Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner.
  • Maintain and update reservation records in the system.
  • Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience.
  • Assist with cancellations, no-shows, and rebooking’s as necessary.
  • Provide outstanding customer service and ensure customer satisfaction.
  • Liaise with clients, sales team and operational departments
  • Allocate of payments and banking daily
  • Prepare daily reports

Requirements

  • Grade 12
  • A formal hospitality qualification
  • Minimum of 3 years’ solid experience within a LARGE 4/5-star hotel environment
  • Experience in hotel reservations, front office, event coordination essential.
  • Proficiency in Microsoft Office and Opera essential
  • Ability to work efficiently in a fast-paced environment
  • Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.
  • Strong communication and interpersonal skills
  • Strong planning, organizing and administration skills
  • Detail-oriented with excellent multitasking abilities
  • Well versed and fluency in the English language (additional languages a plus)
  • Excellent email and telephone etiquette both verbal and written
  • Ability to manage conflict and challenging situations with respect and confidence
  • Ability to work flexible hours, including weekends and public holidays as per operational requirements
View Job  South Africa: General Manager

Salary & Benefits

[Salary not mentioned in original]

How to Apply

Please send your application, including your resume and a cover letter, to [insert contact information].

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

View Job  South Africa: Couple Position (Guide; Ass Manager): Salary Tbc posted by Cedar Wood Recruitment

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Enter your WhatsApp number (e.g., +27740908132)
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Consider temporary or contract work to gain experience and potentially convert to permanent roles.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Cape Town Region: Fit Reservationist (5* Hotel) – Cape Town posted by Phoenix Recruitment

Advertisement



Job Description

Large luxury Hotel in Cape Town is looking for an experienced and diligent FIT Reservationist. Reporting to the Reservations Manager the successful incumbent will play a crucial role in managing booking inquiries, providing accurate information , and ensuring smooth reservation processes to clients. This is an excellent opportunity for individuals who are methodical, efficient , and passionate about service delivery within a pressurized environment. Duties: Handle incoming reservation calls and emails, ensuring accurate booking information is captured. Provide clients with information regarding availability, rates, and room types (or other relevant products/services). Process and confirm reservations, including special requests and requirements. Coordinating with other departments, such as housekeeping and front desk, to ensure smooth guest experiences Resolve customer inquiries, concerns, and changes to bookings in a timely and professional manner. Maintain and update reservation records in the system. Collaborate with other departments (e.g., Front Desk, Sales, etc.) to ensure a seamless guest experience. Assist with cancellations, no-shows, and rebooking’s as necessary. Provide outstanding customer service and ensure customer satisfaction. Liaise with clients, sales team and operational departments Allocation of payments and banking daily Prepare daily reports Perform other duties and tasks as operationally required Requirements: Grade 12 A formal hospitality qualification Minimum of 3 years’ solid experience within a LARGE 4/5-star hotel environment Experience in hotel reservations, front office, event coordination essential. Proficiency in Microsoft Office and Opera essential Ability to work efficiently in a fast-paced environment Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service. Strong communication and interpersonal skills, Strong planning, organizing and administration skills Detail-oriented with excellent multitasking abilities. Well versed and fluency in the English language (additional languages a plus). Excellent email and telephone etiquette both verbal and written Ability to operate in a fast paced, pressurised work environment Critical thinking skills Ability to multitask with excellent planning and organizational skills. and attention to detail. Ability to manage conflict and challenging situations with respect and confidence Ability to work flexible hours, including weekends and public holidays as per operational requirements Strong attention to detail and efficiency pertaining to area of responsibility. Flexibility to work on weekends, public holidays as per operational requirements. Perform other duties and tasks as operationally required but not limited to. Friendly, approachable, and professional with a positive, friendly attitude and strong desire to provide excellent service.

View Job  Cape Winelands: Jr 17250 - Restaurant Senior Chef posted by Professional Career Services

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

View Job  South Africa: General Manager


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town Region, Western Cape


Job Seeker Tip

Follow up your job application with a polite email if you haven't heard back within a week.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town Region, Jobs in South Africa, Jobs in Western Cape

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