South Africa: Management Couple

About the Role

We are seeking an experienced management couple to join our team at the Madikwe Game Reserve lodge. The ideal candidate will thrive in a remote bush environment, delivering exceptional guest experiences while maintaining high operational standards. As a management couple, you will take full responsibility for the day-to-day management of the lodge, ensuring seamless operations across all departments and strong team leadership.

Key Responsibilities

• Oversee daily lodge operations, ensuring smooth and efficient service delivery
• Maintain 5-star standards across all departments, including housekeeping, F&B, guiding, and maintenance
• Ensure exceptional guest experiences through active hosting and guest engagement
• Manage guest feedback, resolve concerns, and ensure high levels of satisfaction
• Welcome and interact with guests throughout their stay
• Create a warm, engaging, and entertaining environment
• Deliver personalised and memorable safari experiences
• Lead, manage, and motivate staff, ensuring a positive and productive team culture
• Oversee staff scheduling and time management
• Provide basic HR support, including staff development and discipline where required
• Ensure strong administrative control and reporting
• Manage stock control, procurement, and general lodge logistics
• Maintain accurate records and ensure operational compliance
• Oversee general lodge and vehicle maintenance
• Conduct guiding activities in line with qualifications

Requirements

• Minimum 5 years experience within a 5-star lodge or hospitality environment
• Proven experience working as a management couple or in senior lodge roles
• Strong leadership and team management skills
• Excellent guest relations and hosting ability
• Ability to work independently and take initiative
• Creative, solution-driven, and able to think on their feet
• Strong organisational and time management skills

Qualifications

• Role 1 (Guide / Maintenance Focus): FGASA Level 1 (Level 2 preferred) with up-to-date qualifications; Trails Guide qualification advantageous; First Aid Level 1
• Role 2 (Admin / Operations Focus): Strong hosting and guest relations skills; Solid all-rounder knowledge of lodge operations; PAN knowledge essential; Good computer literacy (MS Office)

Salary & Benefits

Market-related salary, accommodation provided, food allowance, work cycle: 6 weeks on / 2 weeks off, 21 days annual leave, uniform provided, Provident Fund (after 3 months), 13th cheque (dependent on company performance)