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iLembe: Senior Spa Therapist (Boutique Hotel) – Ballito posted by Phoenix Recruitment

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Job Description

5* Boutique Hotel in Ballito is looking for a Senior Spa Therapist to deliver a variety of spa and wellness services in a serene, luxurious environment, ensuring guest comfort, safety and satisfaction . The role includes maintaining spa equipment and product inventory , responding to guest needs with professionalism and warmth, and contributing to the overall guest experience . Duties: Uphold the Hotel’s philosophy in all daily operations, as trained. Perform treatments and product sales to the highest standards of hygiene, professionalism, and guest care. Provide expert consultations, skin analysis, skincare treatments, and bodywork including massage therapies. Assist in evaluating and improving spa processes and product offerings. Manage bookings, appointments, and maintain accurate client records. Offer informed advice on cosmetic and wellness product purchases. Follow stock control procedures and ensure spa inventory is well-maintained. Ensure accurate and timely billing for spa services, adhering to hotel administrative procedures. Participate in daily briefings and regular strategy meetings with management. Promote spa services by engaging with guests in public areas and during mealtimes when appropriate. Maintain all spa equipment and report any faults promptly to management. Requirements: Recognized Spa or Beauty Therapy Qualification. Previous experience in a luxury hospitality spa environment is highly advantageous. Knowledge of products and protocols. Strong understanding of hygiene and safety procedures. Exceptional customer service skills in a high-end setting. Familiarity with in-room spa equipment and guest amenities. Excellent time management, interpersonal, and problem-solving skills. Proactive, creative, and adaptable approach to guest needs. Loyal, committed, and flexible team player.

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About Catering / hospitality Jobs in KwaZulu-Natal

The catering and hospitality industry in KwaZulu-Natal is generally a vibrant sector, with many businesses operating in the region, often driven by tourism and local demand for food and beverage services. Typically, this industry is characterized by seasonal fluctuations, with peak periods during holidays and events, which can impact job availability and stability.

In terms of salary expectations, catering and hospitality roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide a precise range, salaries for entry-level positions in this field are often generally between R15 000 and R25 000 per annum, with more senior or specialized roles commanding salaries ranging from R30 000 to R60 000 per annum or more. However, these figures are only a rough guide, and actual salaries may differ depending on individual circumstances.

Common skills for success in catering and hospitality roles include strong communication and interpersonal skills, attention to detail, ability to work well under pressure, and basic knowledge of food safety and sanitation procedures. Additionally, many employers place a high value on teamwork, adaptability, and the ability to multitask. Other useful skills may include proficiency in POS systems, inventory management, or social media marketing.

The catering and hospitality industry is diverse, with various sectors employing these roles, including financial services sector events, technology industry conferences, manufacturing sector functions, and tourism-related establishments. Many businesses in these industries also require staff for evening and weekend shifts, as well as flexibility to work on short notice.

For those looking to progress their careers in this field, opportunities exist for advancement to management or supervisory roles within existing companies, or even to start one’s own catering or hospitality business. Many organizations also provide training and development programs to enhance skills and knowledge, which can be beneficial for career progression.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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