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Eastern Cape: Application Support Manager posted by Hire Resolve

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Job Description

About the Role

Hire Resolve’s client is seeking an experienced Application Support Manager to join their team in Port Elizabeth, Eastern Cape. As a key member of the application support team, you will lead and manage the daily operations to ensure high-quality services are delivered to our global operations. You will work closely with regional application support teams to ensure seamless continuity and effective support.

Key Responsibilities

  • Lead and manage the application support team, providing guidance, support, and performance feedback.
  • Establish a strong foundation for the team, focusing on standardization of processes and adherence to ITIL best practices.
  • Oversee daily operations of the application support team to ensure effective service delivery.
  • Ensure all application services meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Work closely with teams in other regions (shared service centers) to coordinate support efforts and share best practices.
  • Facilitate smooth shift transitions to maintain 24/7 service coverage and continuity.

Requirements

  • Proven experience in application support management
  • Strong customer support experience
  • An understanding of different message formats advantageous
  • Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
  • Familiarity with ITIL principles and practices.
  • Excellent leadership, communication, and interpersonal skills.

Qualifications

  • An advanced degree in a relevant field (if applicable)

Salary & Benefits

  • The salary range will be discussed during the interview process. If you are selected for an interview, we can discuss this further.

How to Apply

If you are interested in a career move, kindly forward your CV to Gaby Turner at [gaby.turner@hireresolve.com](mailto:gaby.turner@hireresolve.com). Alternatively, you may send your CV to [careers@hireresolve.com](mailto:careers@hireresolve.com)

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About Other IT/Computer Jobs in Eastern Cape

The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.

In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.

Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.

The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.

Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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