Johannesburg: Head of Learning and Development

January 7, 2026 Jobs in Central Johannesburg

Job Description

About the Role

The Head of Learning and Development will be responsible for leading a high-performance, customer-obsessed culture across both corporate and franchised stores. This role combines people and culture leadership with full ownership of three key operational functions that directly impact store performance: Company-wide Training & Development National Mystery Shopper Program Product Knowledge & Technical Training The successful candidate will ensure that every employee in corporate and franchised stores has the skills, knowledge, and behaviors needed to consistently deliver the Cash Crusaders brand promise.

Key Responsibilities

Design and implement the People strategy with a primary focus on talent development, retention, succession planning, culture, and employee engagement across corporate and franchised operations.
Partner closely with the leadership team and franchisees to drive organizational capability and consistent performance standards.
Lead the national Training department to deliver induction, upskilling, leadership development, and franchisee-specific programs for both corporate and franchised stores.
Continuously enhance blended learning solutions (e-learning, classroom, on-the-job, mobile).
Measure training effectiveness through KPIs such as speed-to-competence, staff retention, and store performance.
Own the design, execution, and ongoing improvement of the national mystery shopper program covering all corporate and franchised stores.
Convert mystery shopper insights into targeted coaching and training interventions.
Present monthly results to the leadership team and drive corrective action plans where required.
Ensure every buyer, seller, and cashier in corporate and franchised stores possesses deep, current knowledge of all product categories (electronics, tools, musical instruments, jewelry, sporting goods, etc.).
Collaborate with Buying and Merchandising teams to create and maintain accurate, engaging product knowledge content and assessments.
Implement certification and re-certification programs across the network.

Requirements

Bachelor’s degree in HR, Psychology, Business, Education, or related field (post-graduate qualification advantageous).
10 years progressive experience in learning & development, talent management, or retail performance improvement, with at least 5 years in senior leadership.
Proven track record managing large-scale training functions in retail or franchising environments (essential).
Direct experience running or significantly improving a mystery shopper/customer experience program.
Strong understanding of the South African second-hand and new goods retail environment is a distinct advantage.

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Qualifications

Bachelor’s degree in HR, Psychology, Business, Education, or related field (post-graduate qualification advantageous).

Salary & Benefits

Remuneration highly competitive package including performance bonus and car allowance. Exact package will be discussed with short-listed candidates.

How to Apply

About Retail / wholesale Jobs in Gauteng

In Gauteng, the retail and wholesale sector is a significant contributor to the province’s economy, with many businesses operating across various industries such as clothing, homeware, electronics, and more. Typically, job seekers in this field can expect to find employment opportunities in companies that cater to diverse consumer needs, often with a strong focus on customer service and sales. Generally, roles in retail and wholesale require adaptability and flexibility, as the sector is known for its fast-paced and dynamic environment.

When it comes to salary expectations, it’s common to find broad ranges across different levels of experience and company sizes. Typically, entry-level positions in retail and wholesale can range from around R15 000 to R30 000 per annum, while more senior roles may fall within the R50 000 to R80 000 per annum bracket. However, salaries can vary significantly depending on factors such as the specific industry sector, company size, and individual performance.

Common skills for retail and wholesale roles include excellent communication and interpersonal skills, ability to work well under pressure, and basic knowledge of inventory management and stock control. Other essential skills often required in this field include technical computer skills, problem-solving abilities, and an understanding of marketing principles. Typically, a degree or diploma in business, commerce, or a related field is preferred, although not always required.

The retail and wholesale sector encompasses various industries, including the financial services sector, technology industry, manufacturing sector, and more. These sectors often employ staff across different roles, such as sales representatives, logistics coordinators, and customer service specialists. Generally, companies in these industries value employees who can adapt to changing market conditions and demonstrate a strong work ethic.

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For those interested in pursuing a career in retail or wholesale, there are various development opportunities available. Typically, on-the-job training and mentorship programs are offered to help staff gain valuable experience and skills. Many companies also invest in employee development initiatives, such as workshops, seminars, and internal training programs, to support the growth of their employees. Generally, career progression paths may involve moving into more senior roles or taking on specialized positions within a specific industry sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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