Job Description
About the Role
Our client in the Telecommunication industry is looking for an Operational Support Specialist to join their team in the Western Cape region. This role will involve providing operational support to clients and internal teams, analyzing systems, and implementing new technologies.
Key Responsibilities
• Analyze and examine current systems, the effectiveness of systems and assist management with information regarding feasibility of systems
• Talk to users and gather requirements
• Produce specifications for new or modified systems
• Support clients in administering defects and incidents within the system production environment
• Implement new systems
• Follow up on testing defects
• Support other business areas and external teams
• Strong administration skills
• Prepare user manuals, prepare functional descriptions and update existing documents
• Good communication skills
• Liaise with clients and handle queries
Requirements
• Matric
• Valid Driver’s License with own transport
• Certificate / Diploma in Business Analyst
• IT or Software experience
• Working experience in a Bank Collections (e.g. Debit orders)
• Working experience with Payrolls Collections
• Analytical thinking
• Willing to learn from other team members and value feedback
• Ability to handle multiple assignments
• Thorough understanding of the Bank Collections process
• Must understand and speak English fluently
• Attention to detail
• Ability to meet deadlines and handle priority changes as circumstances dictate
• Strong problem-solving skills
• Able to work independently
• Must be available immediately
• Must be willing to work on pre-determined Saturdays
Qualifications
None mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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