Waterberg: Receptionist posted by Wild Dreams Hospitality

About the Role

Wild Dreams Hospitality is a luxury lodge offering an immersive bush experience, combining refined comfort with authentic wildlife encounters. We are seeking a highly skilled and experienced Receptionist to join our team in Waterberg, where you will be responsible for providing exceptional customer service, managing our front desk, and ensuring seamless operations of our spa facilities.

Key Responsibilities

• Arrive 30 minutes prior to the start of your shift.
• Manage the front desk, including switchboard and receiving of visitors.
• Follow a strict no-cell-phone policy; personal phones must be signed in at the front desk.
• Maintain comprehensive knowledge of the spa, treatments, facilities, and retail offerings.
• Operate the spa scheduling system efficiently.
• Maintain high standards of hygiene throughout the spa.
• Assist in all areas as requested by management.
• Successfully complete all practical and theory assessments provided by management.
• Address clients formally and ensure therapists introduce themselves.
• Ensure every client completes a consultation card prior to treatments, check for contraindications, obtain client signatures, and file appropriately after each visit.
• Recommend and upsell treatments to clients.
• Handle general office duties, including faxing, receiving parcels, message taking, and visitor management.
• Assist management with various administrative and operational tasks.
• Maintain the tidiness and professional appearance of the spa.
• Manage office supplies, including stationery and refreshments.
• Adhere to all Standard Operating Procedures (SOPs) of the property.
• Be flexible with working hours as required.
• Stay 30 minutes after your shift to ensure the spa is prepared for the next day.

Requirements

• Previous experience as a Receptionist or Office Assistant in a 5-star hotel, lodge, or spa environment is preferred.
• Must have verifiable references and a strong track record.
• Strong administrative and organizational skills.
• Ability to use initiative and work independently.
• Excellent customer service skills and professional communication.
• Fluent in spoken and written English and Afrikaans.
• Well-groomed, professionally dressed, and maintains high personal hygiene standards.
• Honest, courteous, punctual, and disciplined.
• Self-motivated, confident, and able to maintain composure under pressure.
• Computer literate with knowledge of Microsoft Office applications.

Salary & Benefits

How to Apply